FAQ

Frequently asked Questions:

1. Do I charge to set up an annual for shopping?

Registering an annual is optional. Once logged in, your chump capacity are stored and acclimatized the abutting time you visit.

2. How do I apperceive if an account is in stock?

Browse for your admired products. If you can abode an order, they will be in stock. Otherwise, it will be out of stock. Note that alike if you accept an account in your arcade cart, it is not retained and can be acclimated by added barter as you browse.

3. Why are my items out of stock?  

We strive to accumulate all the items listed in the archive available. However, the actual may be briefly out of banal due to the success or adjournment in the accumulation of a accurate material.

What is the acknowledgment policy?

We accept a 30 day money aback agreement on all orders placed through Kiteok. Please agenda that alone unopened and bare allotment are accepted.  

For added information, see our acknowledgment policy.

Payment and shopping:

1. What acquittal agreement can I choose?

Paypal, visa, mastercard

2. I placed an order, but never accustomed a acceptance email?

If you do not accept email aural a few hours of agreement your order, accomplish abiding to analysis your claimed “spam” folder. Also, be abiding to analysis your buzz as you may accept entered a buzz cardinal instead of an email. Or the E-mail abode on the book may be misspelled.

3. I got a refund, but haven’t I apparent it yet?

Depending on your banking institution, it may booty up to 2-5 business canicule for the acquittance to be cleared, and 7-10 business canicule for the acquittance to be accustomed to your account.

How do I abode an order?

Place an order:

1. Accomplishment abacus the account to the arcade cart

You can analysis out through our website.  

3. You will be directed to our chump advice page. The arrangement will alert you to enter:

E-mail address

The name of the

address

5. Bang the “Continue Approach of Transportation” button to continue. Please accomplish abiding the aircraft abode you entered is actual (if it is altered from the announcement address). When you accept finished, bang “Continue with Payment”

6. You will charge to access the acquittal details. If applicable, you may accept to announce the aforementioned aircraft and announcement details.

7. Afterwards bushing in the form, bang the “Complete order” button. You will be taken to a awning area your adjustment has been auspiciously processed!

8. If you appointment any difficulties in the checkout process, amuse feel chargeless to acquaintance our chump account administration by emailing [email protected]

9. Afterwards accepting the order, what if the account or artefact is missing or incorrect?

For absent or misshipped items, amuse acquaintance us at [email protected] Please accommodate your barter advertence cardinal (order number) and affidavit (image book admeasurement should be beneath than 1MB). We will be added than blessed to repackage the actual account for you after any added amount and we will not ask you to acknowledgment the account that was afield beatific aback to you! You can accumulate it as our gift.

Delivery and transportation:

1. Which cities would you like to address to?

We accommodate US commitment for all products.Orders are usually beatific aural 3 to 7 business days.If restocking is required, we will align your commitment anon afterwards restocking.

2. How do I clue my order?

After processing the order, you will accept the adjustment confirmation, the waybill cardinal of the adjustment and the website for tracking the adjustment information.You can additionally acquaintance us at [email protected] We will acquaint you that the adjustment has been shipped.Please agenda that we do not accommodate banknote on delivery. The aloft acceptance and adjustment advice will be beatific to the email abode provided in your order.

3. How continued will my adjustment take?

We will address the appurtenances aural 3-7 business canicule afterwards you abode your order.    It will be alien from China.  After the adjustment is issued, The aircraft time usually takes 10-22 days.However, due to COVID-19, the commitment date may be delayed by several business days.Hope it’s safe.

4. Can I abolish the order?

All orders will be candy automatically and alien anon afterwards agreement the order.If you appetite to abolish the order, amuse accelerate the abandoning appeal via email aural 12-24 hours afterwards agreement the order. If the adjustment has not been shipped, you will be refunded.Once aircraft arrange accept been made, they cannot be cancelled.

5. Is commitment accessible on Sundays and accessible holidays?

Sorry, we don’t action commitment account on Sundays and accessible holidays.